Problem Solvers
Forward Thinking
A Digital Agency
Customer Support
Pledge Technologies is an India based IT company working since 2009, we work with business across the globe to delivering high quality IT solutions to our clients. ?Understanding client?s need is our core value and we ensure to deliver a custom tailored solution to our customers to suit their requirement while keeping the total cost of solution highly affordable. ?
India is the home for highly educated and technical work force, because we run all our technical operations from India that helps us to keep our solutions highly cost efficient for businesses. ?Our clients are either small businesses or enterprise level companies which are looking to keep their IT cost low by our sourcing their services to us.
Shishir Singh Chandrawat
Partner
The Technocrat
I have been curious since my childhood. I have always tried to find reasons for everything which happens around me. I work on computers by profession but at my heart I am an automobile enthusiast. I believe whatever the technology is, whether MS servers or Network switches, everything works on very basic logic. If you complete a circuit the bulb will light up. This is the exact approach I use to fix issues.
Formal Education
Bachelor in Computer Science
Master of Business Administration
Certification
MCSA Messaging Exchange 2010/2013
MCSE Windows Server 2003
IBM Certified IT Specialist
ITIL Certified
Past Experiences
I worked with the Microsoft Support team for over 5 years. I started my career as a Desktop Support Engineer with Windows XP and Windows 98/Me then progressed to the Enterprise Support Team. During my tenure I worked with various teams including Microsoft Exchange, Directory Services, Small Business Server, Microsoft Network Team etc. This was the foundation for all the knowledge I and in fact our company have today. We incorporate the same training formats and knowledge sessions which I had?during our training sessions.
I left Microsoft as a Technical Lead for the Directory Services Team and joined IBM, I handeled?the biggest possible clients in India, including cellular network giants like Airtel, Vodafone and many small portfolio accounts such as?Jet Airways, Tata Motors etc. Working with IBM I had an opportunity to maintain infrastructures with multiple forest, multiple domains and numerous servers.
After working for over 8 years with these biggies we decided to start Pledge Tech in 2009. Since then we have worked with numerous small businesses in the US and the UK, either directly or through local consultants. Overall the journey has been rewarding. I would like to conclude my introduction with the following saying which I completely believe and live by.
Give me six hours to chop down a tree and I will spend the first four sharpening the axe.
Rishi Chaudhary
Partner
The Maverick
I am a quick thinker who loves to talk and relate to people. I adore my computer and am passionate about owing?the latest and best technology, even when I do not need it.?A geek from birth and a technology enthusiast, I love reading and watching Tech and Science stuff.I’m always ready for a new challenge.
Education:
Master in Computer Applications
Certifications:
MCSE – Messaging 2013
MCSA – Server 2012
Experience:
I started my career with IBM Daksh, then?worked as a Support Engineer for a UK based ISP process. As a support engineer I supported inexperienced home users with their internet related issues. No remote access, no screen sharing. You just have to walk through the issues with the customer, explain to them what they need to do in the easiest possible way, and get their issues resolved. One very important thing I learned from this job is patience. Working with home user, who are not at all technical, you need patience to explain the issue and resolve it.
Being a technical person, I always looked for more challenging issues. However working with an ISP, I wasn’t getting that opportunity. Hence, I joined the Microsoft Support Team as a Support Engineer, and provided technical assistance to Microsoft Enterprise customers. Within a year,I was promoted to Senior Support Engineer. While working with the Microsoft Support Team, worked on issues which were considered as “hardcore technical.” We often needed to co-ordinate with different specialties like networking, performance, setup, Exchange, or the SBS Team to resolve issues, and I learned a lot from it. After spending 20 Months with Microsoft support, I felt that I still wasn’t getting what I needed. I always wanted more of, and from, technology.
That was the time when a decision was?made and we decided to found?Pledge Technologies. Since 2009, I’ve been?a part of Pledge Technologies, and Here I got what I needed, exposure to things I’ve always wanted to work on. Proving support to non-technical users is still something that I enjoy. At the same time working on the latest technologies, planning, implementation, configuration etc. Now, we work with both UK and US based small and medium business, directly with clients and local IT consultants, and home users as well. With Pledge Technologies, it?s a dream come true.