The Support Plan has been designed with the aim of providing an easy to follow format that is not too time consuming,yet provides relevant information that complies with the philosophy and ideals of Supporting People. With this aim in mind,the original design was constructed by a working party of PLEDGE Technologies front line staff. It was then shared with a number of service managers in Local Authorities for their comments. This led to some further adjustments being made and the overall feedback has been very positive.

In this plan we help you fix the current issue in hand, we analyze your situation, scope your problem and after agreeing on scope, We work to resolve your issue. We charge $124.99 per incident independent of the time it requires to fix.

We also reserve the right to open a case with Microsoft (at no extra cost), if we need to

SUPPORT INCIDENT: An incident is a problem that cannot be broken down into subordinate problems. For a request with subordinate problems, each problem is considered a separate incident, and therefore must be submitted as a separate support request. An incident may require multiple interactions and off-line research to resolve it

As the name suggest, we charge you by hour. The cost per hour is inversely proportional to number of minimum committed hours per month and hence differs from client to client.

If you are a consultant then we work as your business partners and always represent your company to your clients. There are numerous benefits to this arrangement

1) Highly skilled team at your disposal
2) You need not to hire full time employees
3) You only pay for the hours we work for you
4) Highly competitive rates

If you are a business, we can work as your local helpdesk. Users can directly call us and we can support them remotely for their desk side issues this will result in higher business productivity